Bookings & Billing
How frequently should I book private swim lessons for my children?
Most students will progress at a faster rate with a higher number of swim lessons per week. This would ideally place intensity at two to three swim lessons a week.
One swim lesson a week is by no means detrimental to a student’s progress, merely resulting in a slower rate of improvement.
For optimal conditions, a routine should be established. Keeping the swim lesson time and day consistent will help them remember and effectively perform the swim skills they have learned from previous swim lessons.
How far in advance should I book my Nemo private swim lessons?
Book your swim lessons as soon as possible as times tend to fill up quickly once our swim instructors post their availability.
If you don’t see availability in your area it could be that all time slots are already filled up, or it might still be too early in the season. Sometimes our instructors work another job and they don’t have their shift schedule making it hard to post ahead of time.
But not to worry! The best thing to do is sign up for our Free Matching Service. Furthermore, we will reach out the instructors in the area to bring attention to your request, and to ensure that you can book your swim lessons as soon as possible.
Our peak season for swim lessons runs from June through August. While swim lessons are available year-round, availability may be limited in some areas.
Can I split the cost of the lesson among multiple students or families?
Absolutely! We offer the flexibility to have up to four students in one session. To ensure that each student gets the most out of their lesson, we recommend that each student be of the same skill level. Otherwise, you can split the session into consecutive 30-minute lessons so that each student has their own lesson. The maximum number of students per package is four.
What is Nemo’s cancellation policy?
We understand things happen, ans schedules change. We offer a very flexible cancellation policy (you can login and cancel for any reason up to 24 hours before a scheduled appointment). The canceled lesson will be available as a credit to use any time in the coming year.
How do the swim packages work?
We currently offer swim lessons in packages of 5, 10, or 15 lessons. The more lessons you buy, the more you save!
When you first purchase your package, you can choose to schedule just one lesson or book your entire package in one go. If you decide to schedule just one lesson, the remainder of your package will sit as credits in your account. When you’re ready to book the rest, simply log into your account before checking out, and your credits will automatically be applied to your order total.
How do I book the remaining lessons in my package?
You may contact your instructor or our customer support team 877 447 4745
What is Nemo’s refund policy?
If you have lesson credits remaining, log in to your account before beginning the booking process as normal. During the “choose package” stage, you can opt to use your remaining credits, which will be automatically applied to your total at checkout.
Lesson Information
Do you teach swim lessons to special needs or students with autism?
Of course! Nemo swim instructors that have at least 2-3 years of experience teaching all ages, swim capacities, and skill levels.
What Ages Do You Teach?
From 24 months and up.
Can I Join My Child in the Lesson?
Absolutely, many moms and dad join the lessons. Sometimes parents can be at a different skill level, but still receive a valuable lesson and pointers.
Instructor Questions
Are Nemo Swim Instructors certified?
Yes! Nemo Swim Instructors are certified and insured. We use a multi-tiered hiring process that ensures we hire only the best instructors.
Check out our Instructor Bios to learn more about each swim instructor’s personal teaching experience, specialties and certifications. Contact the office if you’d like to chat about instructors and their certifications in your area.
Attention Swim Instructors: Think you have what it takes to be an Nemo Swim Instructor? Take a look at our hiring page and sign-up !
How experienced are Nemo Swim Instructors?
We generally look for swim instructor candidates who have 3 or more years experience teaching swimming when we hire, but our Swim Instructors often times have upwards of 10 years experience.
It’s not uncommon to find former nationally placed swimmers, EMT’s, ocean lifeguards, or education professionals among our ranks. Instructors have experience teaching swimmers of all ages, abilities, and skill levels!
What if my child doesn’t like our swim instructor?
It’s no problem. Nemo will swap your instructor free of charge. If you have problems with the second instructor, Nemo Swim School will refund your package.
Can I meet our Nemo Swim Instructor ahead of time?
Nemo’s swim instructors have full schedules. We do not book trial lessons, and are unable to set up a meeting time prior to the first lesson. However your chosen swim instructor will contact you once your booking is complete to introduce themselves and give you an opportunity to ask any questions or give any specific information about the students.
Can I pay the instructor cash directly?
Nemo prides itself in offer secure and insured lessons to ensure client happiness. Cash is not a supported method. Payments must be made in advance by credit card for security purposes.
Other Questions
How does Nemo Swim School work?
Nemo provides private swim lessons and lifeguarding services right in the comfort of your home. Simply enter your pool’s address, and we’ll connect you with certified local instructors ready to teach. You can select the perfect instructor for your needs, schedule lessons at your convenience, and have them come directly to you—it’s that simple.
Skip the hassle of driving to lessons and enjoy personalized, one-on-one coaching with just a few clicks.
When can my child start swimming lessons?
Children can begin learning to swim as early as 6 months old. From 6 to 18 months, they can build confidence and familiarity with the water, guided by a parent. By 18 months, many children are ready to start working more independently in the water with an instructor. Progress will vary based on each child’s age and physical development.
What if I have kids of different ages?
It ultimately depends on your children’s age and skill level. Kids of varying ages might share the same swim level, allowing them to take lessons together. However, younger swimmers often tire more quickly than older siblings, so pairing children of similar ages is usually ideal.
Consulting with your swim instructor will help determine the best arrangement for your children to receive the most effective lessons. A single instructor can teach up to three students in a 30-minute session or six students per hour.
How long will it take my child to learn how to swim?
Every student, regardless of age, progresses at their own pace. To better understand your child’s strengths, challenges, and the time needed to achieve specific goals, it’s best to consult with your Nemo swim instructor after the first few lessons. By assessing your child’s initial skills, the instructor can provide a professional evaluation and address any questions you may have.
While some swim schools promise a “learn to swim” guarantee within a fixed number of lessons, Nemo Swim School recognizes that each student’s progress is a unique journey that cannot be confined to a set timeframe. Our lessons are tailored to the individual, ensuring a personalized approach that truly supports each student’s success!
What happens if there’s inclement weather during a lesson?
During light rain or showers, without lightning, classes will continue. If weather is worse, a make-up lesson will be scheduled. Credits can be used at any time (12 months from purchase date)